About programme

What will Better Together: Scotland's Patient Experience Programme do?

Better Together will support NHS Boards and frontline staff to drive forward service improvement.

The programme will collect detailed information on the experiences of patients across NHS Scotland.

That feedback will feed into improvements that Health Boards will want to make and enable best practice to be shared between different services as well as leading to changes at a national level.

How will they know what to ask?

The Programme will work closely with patients and carers to determine what is important to them in terms of their experience of the health service.

What happens next?

Health Boards will ask patients if these important things are happening, using patient surveys and other techniques, such as patient diaries and patient interviews.

Where this is happening, NHSScotland will share good practice and where this is not working, Health Boards will improve services.

There will be a cycle of review and improvement on an ongoing basis.

The Programme will initially focus on three areas:

• People receiving hospital care (focused on Inpatient)
• People who receive Primary Care (focused on GP Services)
• People with long-term conditions (including Cancer)

Boards will continue to develop the use of patient experience into service design and planning across all service areas.