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About

Better Together is Scotland's Patient Experience Programme. It supports NHS Boards, frontline staff and patients in driving forward service improvement.

The programme will also help best practice to be shared between different services and lead to changes at a national level.

What will be covered?

The Programme will initially focus on three areas:

  • People receiving hospital care (focused on inpatient)
  • People who receive Primary Care (focused on GP Services)
  • People with long-term conditions (including cancer)

NHS Boards will continue to develop the use of patient experience into service design and planning across all service areas in order to drive improvement.

Programme Deliverables

The programme has delivered:

  1. National GP Surgery Experience Results
  2. Experience reports for every GP Practice in Scotland
  3. National picture of experience for In Patients
  4. Experience reports for Inpatients for every Hospital in Scotland *
  5. An Experience measurement tool for use in Hospitals and Wards (a new and improved version is currently being developed)
  6. Training workshops on emotional touch points (Word, 438kb) 
  7. A toolkit for the use of story is currently being developed — the following link describes a little about the work: Using Story to Improve the Patient Experience (PDF, 4.4Mb)

* Where more than 20 patients responded