Acceptable use

We want to encourage you to share your story on this website, but you need to do this in a responsible way. We therefore have an acceptable use policy which will be applied to any story you share. Please adhere to there guidelines when submitting your story.

All stories submitted are moderated in advance of being made public. There will be a time delay between submission and posting of about a week. Anything that is abusive, indecent, unlawful or defamatory will not be displayed. Individuals are personally liable for the comments they submit.

We reserve the right to remove any story posted on this site, whether it contravenes this policy or not, we will not inform you of any removal, or comment on it. By posting your story, you agree to permit us to check its content and remove that story if necessary. If you post any inappropriate material we are obliged to disclose it if we receive a court order or threat of legal action.

Better Together will pass all your story, whether they are published or not, onto the NHS Board where you received your treatment for information. However, you cannot make a complaint about NHS services or staff through the programme. Please download NHS Complaints leaflet which explains how to make a complaint to the NHS.

Your story may be used by the Better Together Programme for analysis, publication or events. By posting your story you agree to permit us to use your story for these other purposes.Your email address /name will not be used in the publication of your story. Your email will only be used by the Better Together Coordination Centre for administrative purposes and will not be sent to your Health Board.

Acceptable use policy

• Use bad language such as cursing, vulgarity or swearing
• Use CAPTIAL LETTERS
• Use @, #, or other keys to hide inappropriate remarks or bad language
• Video any other individuals without their consent (please also follow instructions in how to make a video)
• Video any member of NHS Staff (please also follow instructions in how to make a video)
• Attack other individuals who have posted a story
• Submit stories by any other method or on any other conditions, services and areas stated in this site
• Use illegal material of any kind (including pornography, violence, abuse, insults, harassment, threats or discrimination) to submit a story
• Send advertisement or marketing material of any kind from voluntary, public or private organisations
• Use copyrighted material
• Put email addresses, individuals' names, addresses, or job titles in the story (we will however need you to provide your email address in the box provided under the story)  
• Names of individual GP surgeries, hospitals or clinics
• Pretend to be a public figure or individual
• Submit negative material directed at a public figure or individual

To report the breaking of any of these rules or to obtain further information please contact us using the following methods below:

By post

Better Together
GR, St Andrew's House
Regent Road
Edinburgh
EH1 3DG

By telephone

0131 244 4841

By email

patientexperience@scotland.gsi.gov.uk

If you would like to use the material on this website permission should be sought in writing from the Better Together Programme.

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