Measuring Experience

The aim of the Measuring Experience sub-group is to support the Coordination Centre. It designs the tools and guidance which NHS Boards and General Practices will use to collect patient experience information from inpatients, people with long-term conditions and users of general practices.

This information will be used by the programme to compare what patients and carers want (which has been collected through the Building on Experience sub-group) to how they experience services.

This information will then be used by NHS Boards to improve services for the benefit of all.

The Learning from Complaints and Building on Experience working groups report in to this sub-group.

Members

• Elaine Drennan, Senior Statistician (Chair)
• Carol Sinclair, Programme Director 
• Information Services Division part of National Services Scotland (ISD)
• Health Scotland
• Long-term Conditions Alliance
• Long-term Conditions Collaborative Programme
• 18 Weeks Redesign and Transformation Programme
• Royal College of General Practioners
• Scottish Health Council (including a member of the public from a Local Advisory Council)
• NHS Borders
• NHS Lanarkshire
• NHS Forth Valley
• NHS Tayside
• Patient Safety Alliance
• NHS Education Scotland
• NHS Ayshire and Arran
• Health Facilities Scotland
• Scottish Government