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Patient Experience Measuring Survey Tool

The Measuring Experience Toolkit will provide support for reviewing, responding and actioning the feedback, as appropriate; and it will assist in promoting an increased focus on scope for improvement of patient experience at a local level.

Before starting to use the Toolkit, please see the Toolkit User Guide.

Links For NHS Staff:

  1. National Education for Scotland's Little Things Make a Big Difference Website: Little Things Make a Big Difference
  2. Transforming Practice: Tips for Improving Patient Experience http://www.kingsfund.org.uk/discuss/the_kings_fund_blog/transforming.html
  3. NHS Grampian Patient Experience Toolkit — NHS Grampian have developed a toolkit detailing how to gather patient experience using various tools and techniques.
  4. Picker Experience toolkit http://www.pickereurope.org/Filestore/Quality/Guides/QIFull.pdf
  5. A toolkit for the use of story has been developed: Using Story to Improve the Patient Experience (PDF, 4.4Mb)
  6. Link opens in new windowLongterm Conditions report
  7. Longterm Conditions Exec Summary

Links For Patients:

  1. Independant feedback organisation: Patient Opinion
  2. Link opens in new windowLongterm Conditions report
  3. Longterm Conditions Exec Summary