Tayside

NHS Tayside is responsible for meeting the health needs of more than 388,780 people living in Tayside. NHS Tayside employs approximately 14,000 staff and provides a comprehensive range of primary, community-based and acute hospital services for the populations of Dundee City, Angus and Perth & Kinross. Acute services are also provided by Ninewells Hospital and Medical School to the population of North East Fife.

Its annual budget is now over £750 million of public money which works out at around £2 million spent by NHS Tayside for every day of the year.

NHS Tayside's principal health organisations are Tayside NHS Board, the Single Delivery Unit and three Community Health Partnerships (CHPs) in Angus, Dundee and Perth & Kinross. For more information, please  visit the NHS Tayside website.

Vision

NHS Tayside will provide the highest quality care that it can, delivered in the best environment for all its patients and service users. It will do this with the commitment of its staff and by working together with its partners, those who use its services and the public. It will also help everyone in Tayside to improve their own health by supporting them to lead healthier lives.

Values

• Valuing people - respecting staff, patient and public rights, dignity, differences and contributions
• Open honest communication - transparency in decision making, a willingness to apologise for mistakes and providing reasons in responding to complaints
• Improving service quality - all staff groups aiming to achieve the highest quality of service, evidence based care, pursuit of clinical governance
• Partnership with staff, patients, public and other agencies - true involvement, working as equals with our partners, inclusive

To complain to NHS Tayside, please contact:

Complaints and Claims Manager
Complaints and Advice Team
Level 7
Ninewells Hospital
Dundee
DD1 9SY
Freephone: 0800 027 5507
Email: complaints.tayside@nhs.net